Privacy Notice

1. Who is responsible for your information

VABITECH LLC operates Dirijor. We determine how information is used for our website, registration checks, customer accounts, subscriptions and support. Our registered details and contact address appear below.

When a property manager enters tenant, owner or property records, that organization determines the purposes for using those records. We process them to provide the service under its instructions and the applicable agreement. Tenants should first contact their property manager about the accuracy of their tenancy, charges or account records.

2. Information we collect

Website and support information includes contact details you provide, your message, preferred language and technical information needed to respond and protect the service, such as IP address and security logs. Tawk.to loads when you open chat on a public website page and receives device details and pages visited. It also receives the messages and details you enter in chat.

Registration and account information can include company registration and tax details, addresses, representatives, owners and beneficial owners, identity and authorization documents, bank and settlement details, screening declarations, email verification and account activity. The information requested depends on your role and the application.

Organizations may enter property and unit details, owner and tenant contact information, leases, charges, invoices, payment references, service requests and communications. Provide only information needed for the relevant service. Do not send passwords, full card numbers, CVV or PIN codes through forms or chat.

3. Why we use information

We use information to respond to enquiries, review applications and screening information, administer organization accounts, provide requested features, calculate subscription charges, reconcile payments, send service messages and investigate misuse or disputes.

Processing is based on the applicable legal grounds, including arranging and performing our agreement, meeting legal duties, and your consent where required. You can open live chat on public website pages or contact us using the contact form.

4. Who may receive information

Access is limited to authorized personnel and service providers that support the relevant purpose, including hosting, transactional email, support chat and payment processing when used. We share the information needed for that service. Tawk.to provides our website chat; its privacy policy is linked below.

Your organization controls its own users and their permissions. We may disclose information when required by law, in response to a lawful request, or as necessary to establish or defend legal claims. We do not sell personal information.

5. Storage, security and international processing

We use access controls, organization-level data separation and encryption for sensitive registration fields. Security logs and audit records help us investigate changes and access. No online service can guarantee absolute security.

Some service providers may process information outside Azerbaijan. Such processing must be subject to the grounds and safeguards required by applicable law, including consent where required. Contact us for information about the providers and processing arrangements relevant to your account.

6. How long we keep information

We retain information for the purpose for which it was collected and for applicable accounting, tax, security and dispute-handling requirements. Duration depends on the type of record and the relationship with the organization. Rejected applications, expired drafts and support enquiries do not have the same retention needs as issued invoices and audit records.

Closing an account or deleting a unit does not automatically erase historical invoices, payment records or audit history. When retention is no longer necessary, information should be deleted or anonymized through the applicable retention process. Contact us about a specific record or a deletion request.

7. Your choices and requests

You can ask about the information held about you and request access, correction, or restriction or deletion where applicable. You may withdraw consent for optional processing, without affecting processing already carried out lawfully. We may need to verify your identity and your authority to act for an organization before responding.

Cookie settings explains browser controls for cookies and site data. To make a privacy request, write to the address below. If the information is controlled by your property manager, we will direct the request to that organization as appropriate. You may also raise a complaint with the competent authority or seek a remedy under applicable law.

8. Updates to this notice

The date above identifies this version. We will make revised notices available here when our processing changes. Where a change requires a new consent or other notice, that requirement applies independently of your continued use of the website.